At A Trendy Tides, every message you send is more than just an email—it's a ripple in our shared ocean. Founded by two surfers who wanted to blend coastal living with modern style, we still read every message personally (yes, even the ones about lost packages at 2 AM).
When Mia (our co-founder) replied to a customer's note about sizing with a handwritten postcard in 2018, we realized conversations build communities. Now our team of 12 still operates by that philosophy:
Email: [email protected] (preferred for detailed inquiries)
Live Chat: Look for the seashell icon in the corner (Monday–Friday, 8:30am–5:30pm PST)
Response Promise: We’ll acknowledge your message within 12 hours—if the tides allow (read: barring hurricanes or rogue waves).
Whether you’re suggesting new products (our best-selling bamboo sunglasses came from a customer’s sketch) or need help with an order, we treat all messages like treasure washed ashore. Pro tip: Mention your favorite beach in the subject line for a surprise.
P.S. Our warehouse smells like coconut sunscreen year-round. We apologize in advance if this makes you crave vacation.
